The results are in!
The Town of Walkerville is outperforming other councils in overall community satisfaction, along with a range of other areas such as customer service, parks and consultation.
The positive results follow a six-week engagement process earlier this year as part of Council’s 2023 Community Survey.
The aim of the survey is to gauge the community’s perspectives on various significant areas within Council – such as health and wellness, parks and reserves, roads and infrastructure, and communication and engagement.
The survey measures how the community currently feels about Council’s delivery of services and their satisfaction with those services, along with an evaluation of performance and operations.
The results of the survey were largely positive, with 382 residents participating in the consultation. The outcome of the survey showcases the strengths of the Council and highlights some areas of improvement.
Key points from the 2023 Community Survey results include:
- 59% overall satisfaction rating for Council.
- Higher satisfaction rating at 3.5 (out of 5), compared to benchmarked surrounding councils (average satisfaction rating of 3.3 out of 5).
- Between 65-69% of people who contacted Council’s customer service team were satisfied with their experience.
- 77% of the community perceive the Town of Walkerville as a safe and secure place
- Council outperformed other Adelaide councils in multiple satisfaction categories, including:
- Stormwater management
- Ovals and sporting facilities
- Parks, reserves and playgrounds
- Customer service
- Community engagement and consultation
- Heritage management
- The top five services for community satisfaction are waste management, the Town’s visual presentation, Walkerville library and the range of open public spaces, playgrounds and parks.
- The most observed communication received by residents, About Town at 94%, had the highest satisfaction rating out of any other Council communication option, sitting at 74%.
Also highlighted in the survey was the community’s feedback around the future of Town of Walkerville, including traffic and parking. These concerns have been captured within Council’s recent Transport Strategy engagement process, which will be addressed in 2023/24 as part of a local transport action plan.
In addition, the community revealed a desire for more outdoor events, including street events (58%), outdoor cinema sessions (49%), community picnics (43%), art events (37%) and large outdoor children’s events (25%). Council has taken this feedback on board and allocated $50,000 in the Draft 2023/24 Annual Business Plan for local community events. In addition, the new Walkerville Community Committee also plans to assist in this space by creating low-cost events that foster a sense of inclusion amongst all residents.
To view the Community Survey infographic, click here. For more in-depth information from the survey, click here.
Market research company McGregor Tan undertook the Community Survey engagement process, which was open from 9am on Tuesday 14 March 2023 until 5pm on Friday 21 April 2023.
The 2023 Community Survey report was noted and accepted by Council at the Ordinary Council Meeting on 19 June 2023.